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Personal Struggles: Australia: Geoffrey Bennett's Toshiba/Microsoft Saga - http://www.netcraft.com.au/geoffrey/toshiba.html
The website that started the Windows Refund Movement.

Personal Struggles: Jim Gleason's: Where's the License? - http://electriclichen.com/people/jgleason/newyorkrefund/
When he checked Microsoft's vast Web site, there was a huge licensing section, BUT no actual license agreement was found. How suspicious: so many pages describe Microsoft licenses, yet the text of the license was unavailable.

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