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U.S. Department of Transportation - http://www.dot.gov/
Oversees federal highway, air, railroad, and maritime and other transportation administration functions; components include the FAA, FHA, FRA, NHTSA, OIG, and STB. Site links to related agencies and organizations, safety resources, and current news. |
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Aviation Consumer Protection Division - http://airconsumer.ost.dot.gov/
Handles and reports air travel problems and complaints, offers aviation travel tips and publications, lists recent airline service cessations, and has links to each airline's customer service plan. |
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National Transportation Library - http://ntl.bts.gov/
Provides online access to documents and databases covering all aspects of transportation in the US. Material is contributed by public and private organizations around the country and access is free. |
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Air Travel Service Problems - http://airconsumer.ost.dot.gov/problems.htm
The Aviation Consumer Protection Division of the Office of the General Counsel explains how the public can file an informal complaint. |
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Volpe Center - http://www.volpe.dot.gov/
An organization within the U.S. Department of Transportation's Research and Special Programs Administration dedicated to enhancing the effectiveness, efficiency, and responsiveness of other Federal organizations with critical transportation-related functions and missions. |