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	Off Limits - http://www.westword.com/issues/2000-07-20/offlimits.html Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
	http://www.untied.com/ - http://www.untied.com/ Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.
	Ryanair Campaign - http://www.ryanaircampaign.org/ Gives observations and experiences relating to Ryanair. Includes copies of correspondence, press articles and advice on reporting problems.
	NorthWorst Air - http://www.northworstair.org/ Article from an ex-employee.
	Unfriendly Skies - http://archive.salon.com/business/feature/2000/07/28/united/ Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]

	Alitalia Sucks - http://www.alitaliasucks.com/ Consumer complaints about lost luggage and other issues. Links to related sites.
	Some Tips For Dealing With Lost Luggage at Northwest Airlines - http://home.att.net/~susanfe/Northwest.htm Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
	United We Strand - http://www.westword.com/Issues/2000-08-10/news/feature.html Winners of Westword Online's "What United Did to My Summer Vacation" contest.
	Out of the Blue - http://archive.salon.com/business/col/hest/2000/07/28/united/ Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]
	United Sends Mixed Privacy Messages - http://news.cnet.com/2100-1017-226708.html?legacy=cnet Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]

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