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http://otrs.org/ - http://otrs.org/
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails. |
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Kayako Web Solutions - http://www.kayako.com/
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter. |
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RightNow Technologies - http://www.rightnow.com/
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. |
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DeskPRO.com - http://www.deskpro.com/
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation. |
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Parature - http://www.parature.com
Provides Web-based software for online customer service, help desk and customer relationship management. |
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PerlDesk - http://www.perldesk.com
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites. |
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LiveTime Software - http://livetime.com
Provides real-time management reporting and problem resolution. |
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HelpDesk Connect - http://www.helpdeskconnect.com
Features include problem tracking, auto escalation, FAQ builder and embedded customer database. |
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Expinion.Net - http://www.expinion.net/software/app_helpdesk.asp
Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access. |
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Avensoft - http://www.avensoft.com/
Web-based multi-functional help desk software. |
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E-Business Application Suite - http://www.ebsuite.com
Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing. |
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Tenrox Incident Management - http://www.tenroxissuetracking.com/
Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking. |
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AskIt Systems - http://www.askit.com
Offers an outsourced, Web-based customer service system that learns from the customer's questions. |
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Revelation Help Desk - http://www.revelationhelpdesk.com
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules. |
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HelpSTAR Software - http://www.helpstar.com
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. |
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http://www.crmdesk.com - http://www.crmdesk.com
Automates online customer support and knowledge base creation through the Internet. |
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Support-Works - http://www.support-works.com/products/index.php
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base. |
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http://www.gashalot.com/software/webtts/ - http://www.gashalot.com/software/webtts/
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind. |
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IssueTrack - http://www.issuetrak.com
Help desk and issue tracking software with knowledge base, email notification and escalation functionality. |
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FootPrints Web-based Help Desk - http://www.unipress.com/footprints/
FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. |
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TicketXPert.NET - http://www.ticketxpert.net/estart.aspx
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation. |
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Sitehelpdesk - http://www.sitehelpdesk.com
Helpdesk software with options for software and hardware inventory management. |
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Big Web Desk - http://www.bigwebdesk.com
Completely Web-based help desk, ticketing service, and request management software. |
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HelpDesk Pro - http://www.helpdeskpro.net
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue. |
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ReadyDesk - http://www.readydesk.com/
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base. |
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CDN Systems - http://www.cdnsystems.com
Web-based help desk software with Microsoft Access and MS SQL integration. |
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Taskman Pro - http://www.darasoft.net
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification. |
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Incident Monitor - http://www.monitor24-7.com/
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management. |
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Infra Corporation - http://www.infra.com.au
Help desk and change management (web-enabled) software used by government and corporations around the world. |
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GroupSoft Systems - http://www.groupsoft.com
Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes. |
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http://www.seriosoft.com - http://www.seriosoft.com
Offers helpdesk software with change management, SNMP network auditing and monitoring. |
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VersaSRS - http://www.versadev.com/
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents. |
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http://www.cynergysoftware.com/ - http://www.cynergysoftware.com/
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting. |
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Spectrum Research - http://www.spectrum-research.com
Introduces the developers of the web based Spectrum HelpDesk customer support system. |
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http://www.freedesk.it - http://www.freedesk.it
A free ASP based support and trouble ticket system, including instant download. |
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iQHelpDesk - http://www.iquate.com
A browser based help desk and asset management set, with optional customization offered. |
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ScorpioSoft - http://www.scorpiosoft.com
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application. |
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http://www.troubleticketsoftware.com/ - http://www.troubleticketsoftware.com/
Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups. |
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Bankoi HelpDesk Software - http://www.helpdesk-software.ws
A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. |
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AthenaRMS - http://athenarms.com
Features include request management, trouble ticket management, Web-form and email handling, and multi-database support. |
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Ferrysoft Limited - http://www.ferrysoft.com/
Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition. |
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http://www.prophecy.co.uk - http://www.prophecy.co.uk
A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality. |
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HelpLine Incident Management - http://www.badgernt.co.uk/helpline.shtml
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification. |
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Help Desk Assistant - http://www.electracode.com/hda/hda.html
A web-based application that allows to track support issues via a Microsoft web server. |
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AI-Reply.Com - http://www.ai-reply.com
Offer help desk, referral tracking and customer support systems. |
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Hostedware - http://www.hostedhelpdesk.com
Affordable web-based help desk application and database. |
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Modern Thinking Inc - http://www.modernthinking.com
Offer an application for tracking and managing both customer support issues and internal work items. |
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Business Resources Online - http://www.business-resources.net/help-desk-software/
Background, and information about help desk software. |
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The PHP Support Desk - http://www.phpsupportdesk.com
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators. |
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KnT Solutions, Inc. - http://www.kntsolutions.com
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality. |