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CosmoCom - http://www.cosmocom.com/
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). |
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http://www.wicom.com/ - http://www.wicom.com/
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. |
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Concerto Software, Inc. - http://www.concerto.com/
Offers software and services for customer interaction management. |
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Altitude Software - http://www.altitude.com
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. |
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Lagan Inc. - http://www.lagan.com/
Provides CRM, contact center, and 3-1-1 software. |
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Inova Solutions - http://www.inovasolutions.com/
Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks. |
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EchoPass - http://www.echopass.com/
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
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Vocalcom - http://www.vocalcom.com/
Offers a range of call center software products, including predictive dialers and sms management solutions. |
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e-talk Corporation - http://www.e-talkcorp.com/
Offers call center and help desk software to aid monitoring and evaluation. |
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http://www.zeacom.com/ - http://www.zeacom.com/
Producer of customer call center and telephony integration software. |
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Database Systems Corp. - http://www.databasesystemscorp.com/
Provider of call center technology, including software, predictive dialer systems, and web development products. |
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Teltone Corporation - http://www.teltone.com/
Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
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http://www.trio.com/ - http://www.trio.com/
Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
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http://www.amtelco.com/ - http://www.amtelco.com/
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. |
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Braxtel Communications - http://www.braxtel.com/
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). |
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Coordinated Systems, Inc. - http://www.csiworld.com/
Provides software for agent monitoring and call recording. |
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http://www.noetica.com/ - http://www.noetica.com/
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
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OPC Marketing - http://www.opc-marketing.com/
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
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Envision Telephony, Inc. - http://www.envisioninc.com/
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
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ChaseData Corporation - http://www.dial4contacts.com/
Specializes in delivering predictive dialing software to medium and large call centers. |
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Gryphon Networks - http://www.gryphonnetworks.com/
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. |
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Hansen Software - http://www.hansensoftware.com/
Call accounting software systems for the general or professional business or the Hospitality industry. |
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Data-Tel Info Solutions - http://www.datatel-info.com/
Offering a fully featured predictive dialing system. |
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Stratasoft - http://www.stratasoft.com/
Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
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Astute Solutions - http://www.astutesolutions.com/
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. |
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TeleWare PLC - http://www.teleware.co.uk/
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
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Teleopti - http://www.teleopti.com/
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
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http://www.amcat.com/ - http://www.amcat.com/
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. |
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Who's Calling - http://www.whoscalling.com/
A customer capture service providing intelligence about prospects and customers making inbound telephone calls. |
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Digisoft Computers - http://www.digisoft.com/
Vendor of scripting software for call centers. |
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Callscripter - http://www.callscripter.com
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
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XETA Technologies, Inc. - http://www.xeta.com/
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). |
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Information Access Technology - http://www.iat-cti.com
Provides established predictive dialing and interactive communication software for the call center environment. |
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synTelate - http://www.syntelate.com/
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
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JBGL Technological Innovation Group Inc. - http://www.radio1.ca/
Provides on-hold music and message digital announcement software. |
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PanaLog Software - http://www.panalog.com/
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
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KoolToolz - http://www.kooltoolz.com
Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
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Dial Connection, Inc. - http://www.dialconnection.com/
Offers predictive dialing, telemarketing and call center software solutions. |
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Cacti Inc - http://www.cacticom.com/
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
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http://www.xentrax.com/ - http://www.xentrax.com/
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. |
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Data Collection Resources - http://www.monitoringmadeeasy.com/
Offers monitoring and agent evaluation software. |
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Genesis Systems - http://www.buygenesis.com/
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
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Electronic Technology Systems - http://www.ets-india.com/
Contact center voice, screen, call recording and monitoring software solutions. |
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i-Net Applications Ltd - http://www.smartcall.com/
Provides a range of voice recording applications based upon the Microsoft platform. |
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Vox Spectrum Inc - http://www.voxspectrum.com/
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions |