  |
Call Center Depot - http://www.callcenterdepot.com/
(US) - Tools for call center professionals including associations, books, newsletters and consulting services. |
| |
The Primas Group - http://www.primas.net
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
| |
The Taylor Reach Group - http://www.thetaylorreachgroup.com
(CA, AU) - Customer relationship consulting. Free monthly newsletter. |
| |
BPA International - http://www.bpaworldwide.com
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. |
| |
At Random Communications - http://www.arllc.com/
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. |
| |
InRound Innovations Inc. - http://www.inround.com
(CA) - Company offers IT and management consulting for contact centres and call centres. |
| |
DNC Solution Inc. - http://www3.dncsolution.com/
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
| |
Kramer & Associates - http://www.kramerandassociates.com/
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. |
| |
TeleSolutions Consulting - http://www.tsc-online.com/
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
| |
FurstPerson - http://www.furstperson.com/
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
| |
24Customer - http://www.24customer.com
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
| |
TalkTactics - http://www.talktactics.com
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions. |
| |
Kingsland Scott Bauer Associates - http://www.ksba.com/
(US) - Architects, planners, interior designers and project managers. Provide call center site design. |
| |
Eric Fraterman Consulting - http://www.customerfocusconsult.com
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. |
| |
Help-Line - http://web.helpline.fr/
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
| |
DJN Solutions - http://www.djnsolutions.co.uk/
(UK) - Provide design and implementation services for call centre equipment. |
| |
Florida Corporate Training Center - http://www.call-center-sales-training.com
(US) - Offers training for telemarketers, customer service representatives and call center managers. |
| |
http://www.csba.com.au/ - http://www.csba.com.au/
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
| |
Darryl Beckford Limited - http://www.darrylbeckford.co.uk
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
| |
Stevens Communications - http://www.stevenscom.com
Manufacturer of call center software and offers consulting services to telecommunication companies. |
| |
Contact Centre Action - http://www.ccaction.com.au
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
| |
ITES Alliance Advisory - http://itesa.com
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
| |
Contact Strategies - http://www.contactstrategies.com
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
| |
The Northridge Group, Inc. - http://www.northridgegroup.com
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
| |
Call Center Learning Solutions (CCLS) - http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books. |
| |
Maximum Network Solutions - http://www.maxnet.co.uk/
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. |
| |
Barbara Burke & Associates - http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. |
| |
Kathy Sisk Enterprises - http://www.kathysiskenterprises.com/
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
| |
Customer Solutions Group - http://www.askcsg.com
(US) - Consulting firm specializing in inbound and outbound customer contact centers. |
| |
Do Not Call Protection, Inc. - http://www.do-not-call-list.biz
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. |
| |
Amtech Marketing, Inc. - http://www.amtechmarketing.com/
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. |
| |
Harrington Consulting Group, Inc. - http://www.harringtonconsultinggroup.com
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
| |
Hotlines - http://www.hotlines.co.uk/
Training solutions in telesales, customer service and help desk skills. UK |
| |
Ascentys - http://www.ascentys.com
(ZA) - Global operation which offers management consultancy services to a broad range of sectors. |
| |
Xantech Corporate Communications - http://www.xantech.co.za
(ZA) - Independent consultancy firm which provides help in the selection of technology solutions. |
| |
CCT Group, Inc. - http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs. |
| |
eForte Systems - http://www.efortesys.com/
(US) - Provides onsite call center consulting and offshore advisory consulting services. |
| |
Contact Knowledge LLC - http://www.contactknowledge.com
(US) - A consultancy that offers call center assessment services. Also a value added reseller. |
| |
McIntosh & Associates - http://www.mcintoshassociates.com
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. |
| |
Advanced Call Centre Consulting - http://www.accs-consulting.com
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. |
| |
http://www.zici.net/ - http://www.zici.net/
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. |
| |
Chris Collie Associates - http://www.chriscollieassociates.com/
(US) - A call center/teleservices e-learning and training company. |
| |
GDS Communications, Inc. - http://www.callgds.com/
(US) - Offering training, scripting, programming and reporting services based around Nortel products. |
| |
Intervox Group - http://www.intervoxgroup.com/
(US) - A management and technology consulting firm specializing in call center and customer relationship management. |
| |
http://www.sacallcentres.com - http://www.sacallcentres.com
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. |
| |
Perfformiad - http://www.perfformiad.com/
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
| |
NonZero Ltd - http://www.nonzero.co.uk
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. |
| |
Dial Interactive - http://www.dialinteractive.com
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. |
| |
Sagess, Inc. - http://www.sagess.com/
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
| |
M&C Associates - http://www.m-cassociates.com
(US) - Providing knowledge, experience, and counsel in support of call center services. |
 |
Casama_Morton Training Service - http://casamamorton.tripod.com/
(PH) - Provides training and recruitment services for call centers located in the Philippines. |
| |
Call Centre Development - http://www.ccd.net.au/
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy. |
| |
Qhelisa Consulting - http://www.qhelisa.co.za
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. |
| |
Gail Woodgate Consultancy - http://www.users.bigpond.com/gwcpl/
(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. |
| |
Vocal Laboratories Inc. - http://www.vocalabs.com/
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. |