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BPA International - http://www.bpaworldwide.com
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. |
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The Primas Group - http://www.primas.net
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
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Call Center Depot - http://www.callcenterdepot.com/
(US) - Tools for call center professionals including associations, books, newsletters and consulting services. |
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TalkTactics - http://www.talktactics.com
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions. |
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FurstPerson - http://www.furstperson.com/
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
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Vocal Laboratories Inc. - http://www.vocalabs.com/
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. |
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24Customer - http://www.24customer.com
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
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TeleSolutions Consulting - http://www.tsc-online.com/
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
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InRound Innovations Inc. - http://www.inround.com
(CA) - Company offers IT and management consulting for contact centres and call centres. |
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At Random Communications - http://www.arllc.com
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. |
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Eric Fraterman Consulting - http://www.customerfocusconsult.com
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. |
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Kingsland Scott Bauer Associates - http://www.ksba.com/
(US) - Architects, planners, interior designers and project managers. Provide call center site design. |
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Kramer & Associates - http://www.kramerandassociates.com/
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. |
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The Call Center School - http://www.thecallcenterschool.com
(US) - Call centre training and consulting services. |
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DNC Solution Inc. - http://www3.dncsolution.com/
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
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Help-Line - http://web.helpline.fr/
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
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Stevens Communications - http://www.stevenscom.com
Manufacturer of call center software and offers consulting services to telecommunication companies. |
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Darryl Beckford Limited - http://www.darrylbeckford.co.uk
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
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Contact Centre Action - http://www.ccaction.com.au
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
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Call Center Learning Solutions (CCLS) - http://www.callcentertraining.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books. |
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The Northridge Group, Inc. - http://www.northridgegroup.com
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
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Gail Woodgate Consultancy - http://www.users.bigpond.com/gwcpl/
(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. |
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Contact Center Professionals, Inc. - http://www.contactcenterpro.com/
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management. |
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WADE Consulting Group - http://www.wadeconsultinggroup.com/
(US) - Management and technology consulting group. |
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DJN Solutions - http://www.djnsolutions.co.uk/
(UK) - Provide design and implementation services for call centre equipment. |
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Kathy Sisk Enterprises - http://www.kathysiskenterprises.com/
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
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Lieber & Associates - http://www.lieberandassociates.com/
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. |
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Amtech Marketing, Inc. - http://www.amtechmarketing.com/
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. |
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Call Centre Development - http://www.ccd.net.au/
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy. |
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Qhelisa Consulting - http://www.qhelisa.co.za
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. |
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Touch Point Associates - http://www.touchpointassociates.com/
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. |
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Maximum Network Solutions - http://www.maxnet.co.uk/
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. |
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Contact Strategies - http://www.contactstrategies.com
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
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Barbara Burke & Associates - http://www.barbaraburke.com/
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. |
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Oetting & Company - http://www.oetting.com/
(US) - Consultants in call center and teleservices design and operations. |
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GDS Communications, Inc. - http://www.callgds.com/
(US) - Offering training, scripting, programming and reporting services based around Nortel products. |
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Advanced Call Centre Consulting - http://www.accs-consulting.com
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. |
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McIntosh & Associates - http://www.mcintoshassociates.com
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. |
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Sagess, Inc. - http://www.sagess.com/
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
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Perfformiad - http://www.perfformiad.com/
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
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http://www.zici.net/ - http://www.zici.net/
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. |
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Intervox Group - http://www.intervoxgroup.com/
(US) - A management and technology consulting firm specializing in call center and customer relationship management. |
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M&C Associates - http://www.m-cassociates.com
(US) - Providing knowledge, experience, and counsel in support of call center services. |
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CCT Group, Inc. - http://www.cctgroup.com/
(US) - Provides call center consulting services focused on operational and service needs. |
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NonZero Ltd - http://www.nonzero.co.uk
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. |