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Mystery Shopping Providers Association - http://www.mysteryshop.org
Trade association of mystery shopping providers and resource for shopper applicants. |
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BARE International - http://www.bareinternational.com
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application. |
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eMysteryShopper - http://www.edigitalresearch.com/services/ems
Independent review of website usability and efficiency from a customer's point of view. Online application. |
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Service Intelligence, Inc. - http://www.serviceintelligence.com/
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America. |
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AQ Services International - http://www.aq-services.com/
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts. |
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Secret ShopNET - http://www.secretshopnet.com/
Mystery shopping services. Apply online. |
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BestMark, Inc. - http://www.bestmark.com/
Offers mystery and secret shopper services, including online surveys and reporting. |
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Sensor Quality Management Inc. - http://www.sqm.ca/
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers. |
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Mystery Shopping Resources - http://www.volition.com/mystery.html
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items. |
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Confero, Inc. - http://www.conferoinc.com/
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. |
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AboutFace - http://www.aboutfacecorp.com/
Provider of mystery shopper programs and secret shopping services. |
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GAPbuster Worldwide - http://www.gapbuster.com/
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application. |
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Dynamic Advantage - http://www.dynamic-advantage.com/
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter. |
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Premier Service - http://www.premierservice.ca
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico. |
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Secret Sleuths - http://servicesleuths.com/
Services offered, staff, contact details, and shopper application. |
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Mars Research - http://www.marsresearch.com/
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys. |
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Northwest Loss Prevention Consultants - http://www.nwlpc.com
Restaurant, apartment and retail mystery shops. On line shopper application. |
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A Customer's Point of View, Inc. - http://www.acpview.com/
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application. |
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IntelliShop - http://www.intelli-shop.com/
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system. |
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Second To None, Inc. - http://www.second-to-none.com/
Full service mystery shopping solutions. Apply online. |
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Imyst, Inc. - http://www.imyst.com/
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation. |
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Retail Maxim - http://www.retail-maxim.co.uk/
UK-based mystery shopping services including competitor visits and internet and telephone shopping. |
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Greet America Mystery Shopping - http://www.ga-mysteryshopper.com/
Conducts many types of evaluations and surveys across North America. |
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Mysteryshopper.com.au Pty Limited - http://www.mysteryshopper.com.au/
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America. |
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The Secret Shopper Company - http://www.secretshoppercompany.com/
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers. |
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Shoppers Critique International - http://www.shopperscritique.com/
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information. |
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Quality Assessments Mystery Shoppers, LLC - http://www.qams.com/
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling. |
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Certified Reports, Inc. - http://www.certifiedreports.com
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application. |
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Verification Roberte Inc. - http://www.roberteverifications.com/
Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA. |
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Jancyn Evaluation Shops - http://www.jancyn.com/
Secret shopping services used by the retail, restaurant and rental housing industry. |
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Hilli Dunlap Enterprises - http://www.dunlapenterprises.com/
Services offered, contact details, and application to be a shopper. |
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Count On Us - http://www.ucountonus.com/
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application. |
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Satisfaction Services, inc. - http://www.satisfactionservicesinc.com
Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies. Online service available. |
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http://www.infotelinc.com/ - http://www.infotelinc.com/
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs. |
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CV Marketing Research Inc. - http://www.cv-market.com
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels |
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Hidden Concepts Inc. - http://www.hiddenconcepts.com/
Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts. |
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QualityWorks Associates - http://www.qualityworks.com/
A market research organization that conducts surveys and mystery shopping. |
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Pacific Research Group - http://www.pacificresearchgroup.com
Services include mystery shops, site inspections, and phone surveys. |
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Restaurant Evaluators, Inc. - http://www.restaurantevaluators.com/
Customer feedback and evaluation services. Company profile, news and contacts. |
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Consumer Impressions, Inc. - http://www.consumerimpressions.com/
Providing mystery shopping services in the United States. |
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Shoppers Confidential Inc. - http://www.shoppersconfidential.com/
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A. |
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J.M. Ridgeway Co. - http://www.jmridgway.com
A market research and mystery shopping company providing national coverage. |
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Mystery Shoppers - http://www.mystery-shoppers.com/
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business. |
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Ardent Services, Inc. - http://www.ardentservices.com/
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application. |
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National Shopping Service Network, LLC - http://www.mysteryshopper.net/
Offers a variety of mystery shopping services. |
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Associate Consumer Evaluations Mystery Shopping - http://www.acemysteryshopping.com/
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application. |
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Anonymous Shoppers and Assessments of Pittsburgh (ASAP) - http://www.asapittsburgh.com/
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application. |
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Michelson & Associates, Inc. - http://www.michelson.com/
Description of the company and services offered. Apply online to be a shopper. |
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Imaginus Training & Development Inc. - http://www.imaginusinc.com/
Mystery shopping, web shopping, training, motivational seminars, and focus groups. |
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Ethos Consultancy - http://www.ethos.ae/
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East. |
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Retail Rapport Ltd. - http://www.mysteryshopagency.com/
Mystery shopping agency. List of services, details about applying, and contact information. |
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Anonymous Insights, Inc. - http://www.a-insights.com/
Marketing research firm that specializes in customer satisfaction programs. Online application. |
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Service Performance Group - http://www.spgweb.com/
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria. |
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A Step Above Service Evaluations, Inc. - http://www.serviceevaluations.com
Florida-based service evaluations to varied industries. |
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ServiceTRAC, Inc. - http://www.servicetrac.com/
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. |
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http://www.kinesis-cem.com/ - http://www.kinesis-cem.com/
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback. |
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At Random Communications - http://www.arllc.com/
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available. |
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RetailTrack - http://www.retailtrack.com/
Retail, service, hospitality and call center mystery shopping. |
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Service Excellence Group - http://www.serviceexcellencegroup.com/
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients. |
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Ath Power - http://www.athpower.com/
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application. |
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ComSim, Inc. - http://www.comsim.com/
Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts. |
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Byers Choice - http://byerschoiceinc.net/
Offers services in Mid-Atlantic and Northeasten United States for fast food and convenience store industry. Includes application and reasons to consider using services. |
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The Hotel Shopping Network - http://hotelshoppingnetwork.com/
Provider of hotel mystery shopping and sales training services to the hospitality industry. |
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Secret Shopping Services - http://secretshoppingservices.com/
Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts. |
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Tern Consultancy - http://www.ternconsultancy.co.uk/
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. |
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Focus Plus Service Auditors - http://www.focusplus.net.au/
An independent customer service monitoring company which provides evaluation of customer service. |
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Quality Scheduling Group LLC - http://www.qualityscheduling.com/
Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available. |
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http://www.spyseebiz.com.au/ - http://www.spyseebiz.com.au/
Providing mystery shopping and reviews of business performance. |
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Albatross - http://www.albatrossasia.com/
Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts. |
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Perfectly Frank inc. - http://www.perfectlyfrankinc.com/
A boutique mystery shopping company. Areas of specialization, pricing, and contacts. |
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Mystery Shoppers Ltd. - http://www.mystery-shoppers.co.uk/
Mystery shopping and customer service training and consultancy services. UK. |
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Richey International - http://www.richeyint.com
Quality management programs to enhance performance, measure product quality, and maintain brand stature. |
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SNEAK PEAKms - http://spbon.com/
Offers a variety of customized mystery shopper and caller services. |
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Support Financial Resources, Inc. - http://www.serviceexperiences.com
Customer-driven mystery shopping and consultative services specializing in the financial services industry. |
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Sutter Marketing - http://suttermarketing.com/
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessible data. Find details about the business, services offered, and contact information. |
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Creative Image Associates - http://www.creativeimage.net/
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance. |
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Performance In People Ltd - http://www.performanceinpeople.co.uk/
UK-based telephone and video mystery shopping services. |
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ITS (Incognito) - http://www.itsincognito.com/
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry. |
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Shadow Shopper - http://www.theshadowagency.com/
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information. |
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Schryver Enterprises. LLC - http://www.schryverenterprises.com/
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services. |
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Check Mark, Inc. - http://www.checkmarkinc.com/
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application. |
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Hindsight - http://www.hndsight.com/
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers. |
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Customer Point of View - http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. |
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Checkout (UK) Ltd - http://www.checkoutuk.co.uk/
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis. |
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Inland Retail Services - http://inlandretailservices.com/
Specialists in mystery shopping and merchandising services. Includes services and contacts. |
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Mystery Shop Inc. - http://www.mysteryshopinc.com/
Print, telephone, and video mystery shop services. |
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ICU Associates Inc. - http://www.icuassociates.com/
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available. |
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Mysteryshopomatic.com - http://www.mysteryshopomatic.com/
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools. |
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Quality Eye Mystery Shopping - http://www.qualityeye.com/
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector. |
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The Kirandt Group, LLC - http://www.kirandt.com/
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry. |